FORMOSA

(Latin, Beauty)

Seamlessly integrated.
effortlessly streamlined.

The ethical guidepost for the beauty industry.

Overview

For my final year university project, I developed a software that aims to perfectly balance accurate pre-treatment visualizations with strict ethical standards, empowering users to make informed decisions for their wellbeing.

The software provides realistic, simulations of non-surgical treatments, offering users transparent previews of potential outcomes, thus reducing uncertainties and boosting confidence in their choices.

Additionally, the project addresses crucial ethical considerations within the beauty treatment industry, ensuring portrayals of treatment results are realistic and grounded. It emphasizes user safety and informed consent by incorporating educational content about the advantages and limitations of non-surgical procedures.
Role
UX & UI Design
Date
October 2023 -
March 2024

Problem?

Individuals seeking non-invasive beauty treatments require methods to visualize post-treatment outcomes, but this raises ethical concerns regarding realistic expectations, consent, and emotional impacts.

Solution

Creating a software that balances pre-treatment visualization with ethical considerations and allowing clinics to run an efficient operation is essential for users & clinics to make informed decisions for their well-being
Outcomes
The project delivered a breakthrough in visualising cosmetic treatments by integrating AI and 3D scanning, allowing users to preview realistic outcomes and make informed decisions. Through continuous user and expert feedback, the app evolved into a user-centric, ethically designed solution that sets a new standard in non-invasive cosmetic treatment visualisation.
Takeaways
Key takeaways include a strong focus on ethical design, user privacy, and data security, ensuring responsible innovation. The app empowers users with personalised visualisations and treatment insights, supporting informed choices. With plans to introduce community features and loyalty programs, it aims to evolve into a full platform that blends technology, beauty, and user well-being, all while offering a scalable model for clinics and consumers alike.

The Brand

Formosa’s brand identity was built to reflect trust, innovation, and empowerment in the beauty tech space. At its core, the brand champions transparency, ethical integrity, and user empowerment, giving users clear, truthful information and the confidence to make informed decisions. By combining dependable functionality with a strong emphasis on privacy and responsible data practices, Formosa positions itself as a modern, forward-thinking brand that merges cutting-edge technology with compassionate, user-first values.

I chose a bold pairing of typefaces to reflect both elegance and clarity. The primary font, Couture, delivers a confident, high-fashion tone that elevates the brand’s premium aesthetic, perfect for a beauty-tech product aiming to stand out.

Complementing it is SF Pro Regular, a clean and modern sans-serif used for body copy and interface elements, offering high readability and a sleek, minimal feel. Together, they strike a balance between luxury and usability.

Colour palette was crafted to express modern elegance and calm clarity. The deep black establishes a foundation of confidence and sophistication, lending a luxurious feel to the brand.

The warm stone beige introduces a natural softness and organic warmth that balances the visual tone, enhancing approachability and comfort.

The pure white offers a clean, open canvas that reinforces simplicity, lightness, and accessibility. Together, these colours embody Formosa’s mission to deliver refined, trustworthy, and user-centred beauty experiences.

01 Discover

Secondary Research

To inform the design of Formosa, I conducted thorough secondary research, analysing industry reports, articles, and user behaviour data to uncover critical insights. Users sought realistic, reassuring visualisations of cosmetic treatment outcomes, while clinics needed an efficient, privacy-compliant platform to manage appointments and records. Key findings highlighted issues like unrealistic expectations, data privacy concerns, and the need for clarity and trust in treatment decisions.
I also evaluated current competitors using a normative analysis approach, assessing their strengths and weaknesses across key criteria like performance, accuracy, and ethical standards. The results showed a clear gap in the market for a more accurate, customisable, and user-friendly solution, laying the foundation for Formosa’s concept as a comprehensive, user-centric alternative.

UX theories I belive would be best

To guide Formosa’s design decisions, several behavioural and design theories were applied. Behavioural Change Theory and Persuasive Design provided frameworks to ethically motivate users toward informed treatment choices.

Emotional Design ensured interfaces evoked comfort and trust, reducing anxiety around cosmetic decisions. Transparency and Information Design focused on simplifying complex information to support clarity and consent.

Nudge Theory helped structure content and features that gently guided users toward better decisions without manipulation, while promoting autonomy. Together, these principles laid the foundation for an experience that is ethical, user-centred, and emotionally supportive.

02 DEFINE

Interview & online anonomus survey

I conducted five user interviews and three expert interviews with beauticians to explore expectations and validate the accuracy of treatment visualisation. User interviews revealed key concerns and motivations, while expert input ensured the app met professional standards. An anonymous survey further captured user needs, helping shape features that align with both user expectations and clinical accuracy.

Thematic analysis findings

From user interviews and insights, it became clear that personalisation would be central to building trust and engagement. Users wanted an experience tailored specifically to them, one that let them adjust treatment intensity, receive personalised updates, and feel fully in control. They were heavily influenced by social media, friends, and personal insecurities, often shaped by idealised beauty standards, which made transparency and emotional reassurance all the more important.

Clients expected honesty and clarity, like before-and-after simulations that looked like them, real-time updates, and a tone of communication that felt human and consistent. On the ethical side, users demanded full visibility of the process, from swelling to healing, alongside the ability to customise treatment visuals. Ethical responsibility extended to only showcasing licensed practitioners, clinics using safe or organic products, and prioritising wellness-first treatments.

Ultimately, this research guided the product direction toward a transparent, empowering, and ethically responsible platform that respects user needs and supports confident, informed decision-making.

An unexpected issue!

Integrating these features was not straightforward,  ensuring accuracy while providing a high degree of customization required advanced AI algorithms and careful design to avoid creating unrealistic expectations. Moreover, users wanted to see only licensed practitioners and clinics using organic and vegan products, which added another layer of complexity to the platform’s design and data management.

Adapting to Feedback:
I rethought the app’s architecture to include a detailed simulation tool that allows users to control treatment intensity and see realistic outcomes over time. I also ensured the app prioritised transparency by highlighting ethical clinics and treatments, building trust and aligning with user values. This approach not only enhanced user satisfaction but also upheld the app’s commitment to ethical standards.

Concepts

I began with initial sketches and wireframes, aiming to create a simple and intuitive interface. However, the first versions felt too cluttered and lacked focus. I was a bit frustrated but knew I needed to refine my approach.

Pivot Moment: I decided to strip back the design to its core, focusing on simplicity and usability. I introduced features like a personalized dashboard for clinics to manage patient data seamlessly. This shift helped me align the app more closely with user needs.

Pugh Analysis

The result is an app that maintains effortless, empathetic treatment visualizations while harnessing historical data for personalized, technically sound recommendations, delivering empathy and analytics in perfect balance.

  • S2 dual-core processor
  • Built-in GPS and GLONASS
  • Water resistant 50 meters
  • Ion-X glass
  • 2x brighter OLED Retina display with Force Touch (1000 nits)
  • Ceramic Back
  • Digital Crown
  • Heart rate sensor, accelerometer, and gyroscope
  • Ambient light sensor
  • Direct fire speaker and microphone
  • Wi-Fi (802.11b/g/n 2.4GHz)
  • Bluetooth 4.0
  • Up to 18 hours of battery life
  • watchOS 3

App with multiple integrations

This concept does not completely incorporate the pre-treatment tool into the clinic’s apps. Instead, it grants the user the freedom to initially select whichever section of the app they wish to explore. The pre-treatment section provides a pre-visualization scan and a treatment centre that enables users to access comprehensive information on the therapy, including customer ratings, benefits, and precautions.

Live scan/filter/AR

This proposal demonstrates to the user their real-time appearance after undergoing a treatment, with the same scanning technology as the previous concept. However, it specifically focuses on the treatment area rather than scanning the entire face unnecessarily. Utilising augmented reality and filter technology, the software will apply the treatment to your face, allowing for comprehensive viewing and assessment from all angles.

Smart Mirrors with AR

Mirrors that are integrated with augmented reality (AR) technology. The intelligent mirror has the capability to display to users their appearance following different beauty treatments.  Users have the ability to experiment with various appearances, such as post-facial treatments, simulated botox effects, or virtual cosmetics applications, in real-time.

Mask Analyser

While LED light therapy masks already exists, these can be advanced with highly accurate 3D scanning technology. Users can scan their face then upload it to their device, customizing their non-surgical treatments at home.

Face Sculptor

This device, which bears a resemblance to a facial roller, has a sleek and modern design. It is equipped with sophisticated sensors and a compact screen display that allows the user to select the purpose of the scan. Users perform a facial scan by delicately rolling over their face. The device utilises advanced technology to accurately record intricate facial characteristics and contours, enabling the creation of a precise 3D model that can be transferred to another device. Finally, the user has the option to incorporate any non-invasive treatment into the 3D model scan for previsualization on an external device.

Scan 3D Machine

Similar to a skin analyzer machine, this AI-powered physical device examines and evaluates the state of an individual’s facial complexion. AI-powered systems may include sophisticated algorithms and image analysis techniques to get a more thorough review, while the physical machine relies on sensors, 3D, and imaging technology to do similar assessments. Both endeavours strive to enhance individuals’ comprehension of their facial anatomy and characteristics.

03 Develop

Mapping

I conducted closed-ended card sorting for my Information architecture with 5 participants. The card sorting exercise was crucial in refining the app’s structure, revealing users’ intuitive reasoning that differed from initial assumptions.

Notably, participants expected the calendar on the home screen, not in “My Clinic.” Based on this feedback, I redesigned the app’s information architecture to align with user expectations, creating a more intuitive and enjoyable experience.

Information Architecture
/Clinic Side

Information Architecture
/User Side

Wireframes

Human Data Interaction

Integrating the Mortier et al. (2014) Human Data Interaction (HDI) Framework into the app enhances user trust by prioritising transparency, control, and accountability. It empowers users to manage their data confidently, ensures clear communication about data use and access, and embeds ethical practices that protect user privacy. This approach not only supports responsible data handling but also strengthens the app’s credibility in a competitive market.

L = Data Legibility
A = User Agency
N = Negotiability

final set of evaluations

The app underwent four key evaluations, two with users and two with beauty industry experts, to ensure high standards of usability, content, and effectiveness. Using Figma prototypes, I gathered real-time feedback through heuristic evaluation, Likert scales, and “thinking out loud” methods. Insights from both users and professionals, including beauticians and clinic owners, enabled continuous iteration and refinement of the user experience.

View full evaluations via FigJam.

04 Deliver

The world is quickly moving to 5G. Streaming, downloading — everything happens so much faster. 5G is even fast enough for serious multiplayer gaming, sharing AR videos, and more. With Smart Data mode, iPhone will downshift automatically to save power when you don’t need all that speed.

Storyboard

TRY OUT PROTOTYPE

Best optimised for Figma app.

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